Privacy policy

VITRAE PRIVACY POLICY

Last updated: August 2, 2026

This Privacy Policy explains how VITRAE collects, uses, discloses, and protects personal information when you visit our website, contact us, or place an order.

INFORMATION WE COLLECT

Depending on how you use the store, we may collect:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order, product, and transaction details
• Customer-service communications
• Device and browser information
• Internet Protocol address
• Approximate location
• Website activity and referring pages
• Cookie, analytics, and advertising identifiers
• Fraud-prevention and security information

Payment information is processed by Shopify and authorized payment providers. VITRAE generally does not receive or store complete payment-card numbers.

HOW WE USE INFORMATION

We may use personal information to:

• Process and fulfill orders
• Arrange payment, shipping, tracking, returns, replacements, and refunds
• Communicate about an order
• Provide customer service
• Detect and prevent fraud and unauthorized transactions
• Maintain, secure, and improve the website
• Understand store and advertising performance
• Send marketing messages when permitted
• Comply with tax, accounting, legal, and regulatory obligations
• Enforce our policies and protect customers, VITRAE, and others

HOW WE SHARE INFORMATION

We may share relevant personal information with service providers that help us operate the store, including:

• Shopify
• Payment processors
• Product fulfillment suppliers
• Warehouses and shipping carriers
• Email and customer-support providers
• Fraud-prevention and security services
• Analytics providers
• Advertising platforms when enabled
• Professional advisers
• Government authorities when disclosure is legally required

We provide service providers with information reasonably necessary to perform their services.

FULFILLMENT SUPPLIERS

Some products may be shipped directly by a fulfillment supplier.

To fulfill an order, we may provide the supplier or carrier with information such as your name, shipping address, telephone number, email address when required for delivery, ordered items, and delivery instructions.

Service providers are not authorized by VITRAE to use this information for unrelated marketing.

COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies for:

• Essential store and checkout functions
• Shopping-cart operation
• Security and fraud prevention
• Remembering preferences
• Analytics
• Advertising measurement and personalization when enabled

Where required by law, we request consent before using nonessential cookies.

You may be able to control cookies through the website’s privacy controls and your browser settings. Blocking essential cookies may prevent parts of the store from working correctly.

GOOGLE AND OTHER ADVERTISING SERVICES

When Google Analytics, Google Ads, Merchant Center, or similar services are enabled, those providers may receive device, browser, cookie, advertising, conversion, and website-interaction information.

Where applicable, you may use our privacy controls, browser settings, or advertising-platform controls to limit certain advertising uses.

MARKETING COMMUNICATIONS

We send promotional email or text messages only when permitted.

You may unsubscribe using the link in a marketing message or by contacting troncwr2@gmail.com.

You may continue receiving necessary transactional messages about an active order after opting out of marketing.

SALE OR SHARING OF PERSONAL INFORMATION

VITRAE does not sell personal information for money.

Certain advertising or analytics disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where those laws apply, you may request to opt out by contacting troncwr2@gmail.com or using any privacy-choice link displayed on the website.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, fraud prevention, accounting, tax, dispute resolution, legal compliance, and the other purposes described in this policy.

SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No website, transmission, or storage system can be guaranteed completely secure.

CHILDREN

The store is not directed to children under 13, and VITRAE does not knowingly collect personal information directly from children under 13.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information
• Request correction
• Request deletion
• Receive a portable copy
• Restrict or object to certain processing
• Opt out of certain targeted advertising, sales, or sharing
• Withdraw consent when processing is based on consent
• Appeal certain privacy decisions

Submit requests to troncwr2@gmail.com.

We may need to verify your identity before completing a request. VITRAE will not unlawfully discriminate against you for exercising a privacy right.

INTERNATIONAL PROCESSING

Service providers may process information in locations outside your state or country. Where required, appropriate safeguards are used for international transfers.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology, legal obligations, or information practices change.

The revised version will display a new “Last updated” date.

CONTACT

VITRAE
Email: troncwr2@gmail.com
Phone: (954) 743-6424
Customer service hours: Monday–Friday, 8:00 a.m.–8:00 p.m. Eastern Time