Terms of service
VITRAE TERMS OF SERVICE
Last updated: August 2, 2026
These Terms of Service govern your use of the VITRAE website and purchases made through the store.
By accessing the website or placing an order, you agree to these Terms.
BUSINESS INFORMATION
This website is operated under the name VITRAE.
Email: troncwr2@gmail.com
Phone: (954) 743-6424
Customer service hours: Monday–Friday, 8:00 a.m.–8:00 p.m. Eastern Time
ELIGIBILITY
You must be legally capable of entering into a binding agreement in your jurisdiction to place an order.
VITRAE products are decorative items and are not toys unless a product page expressly says otherwise.
PRODUCT INFORMATION
We make reasonable efforts to describe products accurately, including their material, dimensions, colors, included components, and intended use.
Measurements may vary slightly because of normal manufacturing tolerances. Lighting, photography, printing, and screen settings may affect appearance.
If a product is materially different from its description or the variation ordered, contact us under the Return & Refund Policy.
ACRYLIC AND GLASS-INSPIRED PRODUCTS
A product described as acrylic, printed acrylic, stained-glass-inspired, stained-glass-effect, or glass-look is not traditional stained glass unless the product page expressly states that it is made from glass.
Rely on the material listed in the product details.
PRICES AND TAXES
Prices are displayed in United States dollars unless stated otherwise.
VITRAE may change prices at any time, but a later price change will not alter an order that has already been accepted.
Applicable taxes and shipping charges are displayed before checkout.
ORDERS
An order confirmation means that we received your order. It does not guarantee final acceptance.
VITRAE may cancel or limit an order when reasonably necessary because of:
• Suspected fraud or unauthorized payment
• Pricing, listing, or inventory errors
• Payment authorization failure
• Product unavailability
• Shipping restrictions
• A violation of these Terms
If VITRAE cancels a paid order, we will refund the canceled amount.
PAYMENTS
Payments are processed through Shopify and authorized third-party payment providers.
You agree to provide current and accurate billing information and confirm that you are authorized to use the selected payment method.
SHIPPING, RETURNS, AND REFUNDS
The VITRAE Shipping & Delivery Policy and Return & Refund Policy form part of these Terms.
When these Terms conflict with a more specific published policy concerning shipping, returns, or refunds, the more specific policy applies.
SAFE USE
Follow all product care and safety information.
Unless a product page expressly states otherwise, decorative acrylic products should be kept away from:
• Open flames
• Burning candles
• Excessive heat
• Water and high humidity
• Small children who may detach or swallow small parts
Use only cool, flameless LED lighting near products that are not specifically designed for heat or flame.
To the extent permitted by law, VITRAE is not responsible for damage caused by misuse, improper installation, unauthorized modification, or use contrary to clear product instructions.
INTELLECTUAL PROPERTY
The VITRAE name, branding, website design, original text, logos, graphics, and other original content may not be copied, republished, sold, or commercially exploited without permission.
Third-party trademarks and artwork remain the property of their respective owners.
CUSTOMER REVIEWS AND SUBMISSIONS
When you voluntarily submit a review, photograph, or other content, you confirm that you have the right to provide it and that it does not violate another person’s rights.
VITRAE may remove content that is fraudulent, abusive, unlawful, irrelevant, or contains private information.
VITRAE will not remove a genuine negative review solely because it is negative.
PROHIBITED CONDUCT
You may not:
• Use the website for unlawful activity
• Attempt unauthorized access to the website or another person’s information
• Upload malicious code
• Submit false payment, delivery, or return claims
• Misrepresent your identity or authority
• Copy or scrape the website for unauthorized commercial use
• Interfere with website security or operation
THIRD-PARTY SERVICES
The store may use third-party services including Shopify, payment processors, shipping carriers, suppliers, analytics providers, and advertising platforms.
Those providers may have their own terms and privacy practices.
WEBSITE AVAILABILITY
VITRAE does not guarantee that the website will always be uninterrupted, error-free, or available.
We may correct errors, update information, or temporarily suspend website functions when reasonably necessary.
DISCLAIMER
Products and services are provided subject to applicable warranties and consumer-protection laws.
Nothing in these Terms excludes rights or responsibilities that cannot legally be waived.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, VITRAE will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.
VITRAE’s responsibility for a claim related to an order will generally not exceed the amount paid for that order, except when applicable law requires otherwise or the claim involves conduct that cannot legally be limited.
INDEMNIFICATION
You agree to be responsible for losses reasonably caused by your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
This section does not require you to indemnify VITRAE for VITRAE’s own unlawful conduct.
GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without preventing customers from using consumer protections that apply where they live.
CHANGES
VITRAE may update these Terms when business practices, services, or legal obligations change.
The updated version will display a revised “Last updated” date.
CONTACT
VITRAE
Email: troncwr2@gmail.com
Phone: (954) 743-6424
Customer service hours: Monday–Friday, 8:00 a.m.–8:00 p.m. Eastern Time