Shipping policy

VITRAE SHIPPING & DELIVERY POLICY

Last updated: September 26, 2026

SUMMARY

  • Standard tracked shipping is free on every US order.
  • Orders are processed within 1–3 business days.
  • Most orders arrive within 7–15 business days after the order is placed.
  • You will receive a tracking link by email when your order ships.

WHERE WE SHIP

VITRAE currently ships to addresses within the United States only. If you need delivery to an APO/FPO/DPO address, please contact us before ordering.

SHIPPING COST

Standard tracked shipping is free on all US orders. We do not offer expedited or express shipping at this time, and we do not add shipping charges after an order is placed.

ORDER PROCESSING

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding United States federal holidays.

ESTIMATED DELIVERY

Most orders arrive within 7–15 business days after the order is placed. This estimate includes processing time. Many VITRAE pieces ship from an overseas fulfillment partner, so please allow the full delivery window. Some orders arrive sooner.

Delivery times are estimates, not guarantees. Weather, carrier delays, customs or security checks, and address problems can add time.

HOLIDAY ORDERING

To receive your order within the standard delivery window before a holiday, we recommend ordering by:

  • Halloween (October 31, 2026): order by October 8, 2026
  • Christmas (December 25, 2026): order by December 3, 2026

Orders placed after these dates are still shipped as quickly as possible, but we cannot promise delivery before the holiday.

TRACKING

When your order ships, we email a tracking number or tracking link. Tracking can take several business days to show movement, and a package may be handed between carriers along the way. You can also check your order status on our Track Your Order page.

MULTIPLE PACKAGES

Items in the same order may ship separately and arrive on different days. You are never charged extra shipping because an order is split.

SHIPPING DELAYS

If we learn that your order cannot ship within the stated processing time, we will email you a revised estimate and give you the choice to wait or cancel the unshipped items for a full refund.

ADDRESS ACCURACY

Please check your shipping address at checkout. Contact us right away if it needs to be corrected. We cannot guarantee address changes after an order has been processed. If a package is returned because of an incorrect or incomplete address, we will work with you on reshipping, and reasonable reshipping costs may apply.

LOST PACKAGES

Contact us if tracking shows no movement for 10 business days, or if your order has not arrived 30 days after you placed it. We will open an inquiry with the carrier and, if the package cannot be located, send a replacement or issue a full refund.

PACKAGES MARKED DELIVERED BUT NOT RECEIVED

Please check around your delivery area, mailbox, building office, and with household members, and allow one business day because carriers sometimes scan packages early. If it still has not arrived, contact us within 14 days of the delivery scan. We will review the tracking details, open a carrier claim, and help resolve the issue.

DAMAGED ITEMS

If an item arrives damaged, keep the item and packaging and contact us with photos. Damage claims are handled under our Return & Refund Policy.

CONTACT

VITRAE
Email: troncwr2@gmail.com
Phone: (954) 743-6424
Customer service hours: Monday–Friday, 8:00 a.m.–8:00 p.m. Eastern Time